Reopening Protocols

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Madeira Island Safer For You !!!

Protocols
Upon arrival at the resort, totems with gel alcohol were installed at the entrance for hand hygiene and a rug for disinfecting shoes.
Keep your distance if you need to wait.
The use of a mask is mandatory, we will have masks available for any people who do not have it.
Temperature check at reception (in case of change we follow the instructions for instructed to look for a doctor, in a suspected or confirmed case by covid 19, who informs the reception, remain isolated and do not use the common areas), if the recommendation is breach of health surveillance will be reported.
Cleaning of key cards, tokens and badges. Deposit of items returned in a specific box for future cleaning.
Our employees clean the equipment and the reception desk every 1 hour, by means of an alarm.
ELEVATORS
Dispensers installed for hand hygiene.
Use by only 02 people at a time. If they are from the same family use with the maximum capacity.
GYM
Reservation of time must be made at the reception and at the end it must be informed so that the cleaning is carried out with a nebulizer and disinfection product.
Use for a period of 1 hour is authorized by 03 people at a time
TOYOTA
Reservation of time must be made at the reception and at the end it must be informed so that the cleaning is carried out with a nebulizer and disinfection product.
Permitted to use one family at a time for 1 hour
MOVIE THEATER
Use allowed by 50% of the capacity (14 pax) which preserves the recommended distance between people, at the end the cleaning will be performed with a nebulizer and disinfection product.
POOL
Avoid crowding.
The treatment of the pool will be changed with an increase in the amount of chlorine applied by 2ppm.
Mandatory use of towels or sarongs to use chairs and loungers, after use, leave the red badge on the chair so that it can be sanitized.

IMPORTANT : Use only the chair and deck chair that is identified with the green badge, as the one with the red badge is not suitable for use.
STEAM ROOM
Use allowed for 03 pax at a time, if the users are not from the same family.
Mandatory use of towels or sarongs to use chairs and loungers, after use, leave the red badge on the chair and lounger so that it can be cleaned.
IMPORTANT : Use only the chair and deck chair that is identified with the green badge, as the one with the red badge is not suitable for use.
SPA
Use allowed for 03 pax at a time, if the users are not from the same family.
Mandatory use of towels or sarongs to use chairs and loungers, after use, leave the red badge on the chair and lounger so that it can be cleaned.
IMPORTANT : Use only the chair and deck chair that is identified with the green badge, as the one with the red badge is not suitable for use.
BEACH
Avoid crowding and keep your distance safe and organization, collaborate.
Do not remove umbrellas and chairs from the places where they have been installed, as they are arranged in such a way as to preserve the recommended safety distance.
Recommended use of towels or sarongs for chairs and loungers, after use, leave the red badge on the table so that the kit can be sanitized with a disinfection product.
IMPORTANT: Use only the chair and deck chair that is identified with the green badge, as the one with the red badge is not suitable for use.
Use the gel alcohol available on the beach cart before using the water dispenser.
GAMES ROOM
The use is allowed for 1 hour, with 02 families at a time and the time reservation must be made at the reception, at the end it must be informed so that the cleaning is carried out with a nebulizer and disinfection product.
CLEANING AND STORAGE OF UH´S
STORAGE : It will be maintained by nebulizing the units without the guest staying.
DEPARTURE WITH ARRIVAL : It will also be possible with the fogging of the apartment with an additional 30 minutes at the checkin that will take place at 15:30.
Maids: They will use specific PPE, masks, gloves, goggles and cloak to collect trousseau.
Our Collaborators
Committed to your safety and that of the other occupants of the resort. Mandatory mask use. Temperature measurement at the beginning of the shift.
Frequent hand hygiene and use of gel alcohol, Always use epi correctly.
Constant contact with your supervisor about the appearance of any symptoms,
RESPONSIBILITY IS ALL OF US !!!!